FAQ
The following contains a list of some of the most
frequently asked questions we receive from Teak Furniture Manufacturers Co. customers.
QUESTIONS:
Can you send me more information or a printed catalog of your products?
What finishes do you use?
Where is your factory located?
How long will it take to produce my order?
Do you have a showroom where I can view your products?
Do you have a showroom in the continental United States where I can view your products?
How many items will fit in a 40 foot container?
How much is the shipping to my port?
How can I check your quality before I decide to purchase a container of furniture?
What is the difference between furniture made with kiln dried wood and furniture that isn't?
Can you manufacture custom pieces of furniture for my project?
I am planning a trip to Bali soon. How do I find your showroom?
Can you help me manage the packing and shipping details of my order?
ANSWERS: Q: Can you send me more information or a printed catalog of your products?
A: We do not have hard copy printed catalogs available. Our web site contains all of the products we manufacture with photos, code numbers and dimensions of each product. It is in fact a virtual catalog of our product line. We do have a CD
ROM catalogue available. When you place your first order with us, we will send you a copy of our complete CD ROM catalogue. Q: What are the finish options available?
A: Our furniture products come fine sanded and unfinished. Q: Where is your factory located?
A: Our production facilities are located in Yogakarta, Java, Indonesia. Q: How long will it take to produce my order?
A: Production lead time is normally 6 weeks depending on the products ordered, but we have a huge number of items in stock and depending on what you order, your shipment can be ready in as little as two weeks. Large orders for hotels and other hospitality industry projects can take longer, but once again, it really depends on the order. B & C quality products have very little lead time and we can ship these
products almost immediately. Q: Do you have a showroom where I can view your products?
A: We do have a showroom and we have a huge 6000 sq. meter factory in Yogakarta where you are more than welcome to visit us. Q: Do you have a showroom in the continental United States where I can view your products?
A: We do not have a showroom in the USA. We do have a North
American representative who can answer any questions about our furniture and assist you in placing your order. Q: How many items will fit in a 40 foot container?
A: The volume of a container depends solely on the items purchased. We can calculate the volume of your purchase based on the items you select and tell you what percentage you need to add or subtract to meet that requirement and fill the container to it's capacity.
Q: How much is the shipping to my port?
A: We really can't tell you that until we know the destination. Once we have received that information we will respond with a shipping quote to the destination you specify. Q: How can I check your quality before I decide to purchase a container of furniture?
A: You can come to our factory or you can order samples which can be
shipped to you at your cost via DHL, Fed Ex or Air shipping. Q: What is the difference between furniture made with kiln dried wood and furniture that is not?
A: The difference is simple. Kiln dried wood will not split or crack when taken from a humid climate such as Indonesia, into a dryer climate such as the USA or Europe. Furniture that is not made with kiln dried wood will immediately begin to deteriorate upon exposure
to these drier climates. The result is furniture that cracks and splits and cannot be repaired because of continual deterioration.. Q: Can you manufacture custom pieces of furniture for my project?
A: Yes. We will need specific details including technical drawings, detailed specifications and exact measurements. All custom pieces are considered prototypes and pricing will depend on the volume of the order. Q: I am planning a trip to Indonesia soon. How do I find your factory?
A: We can arrange to have someone pick you up at your hotel and bring you to our factory here in Indonesia. Or simply call us upon your arrival and we can explain very easily how to find our factory. Q: Can you help me manage the packing and shipping details of my order?
A: Yes we can. Your
order is packed and shipped directly from the loading dock at our factory and goes directly to the port. We will add more FAQ's in the future. Thanks! | 
